Privacy Policy
This Privacy Policy explains how true3d.store collects, uses, stores, and protects personal information when users access or use the Website and related services.
Introduction
true3d.store (“true3d.store”, “we”, “us”, or “our”) is committed to protecting and respecting the privacy of users of the true3d.store website and platform (the “Website” or the “Platform”).
This Privacy Policy explains how personal information is collected, used, stored, and protected when users access or use the Website and related services.
This Privacy Policy should be read together with the Terms and Conditions, which govern the use of the Website and the services provided through the Platform.
By accessing or using the Website, creating an account, purchasing digital products, or uploading content, users acknowledge that they have read and understood this Privacy Policy.
true3d.store collects and processes certain personal data in order to operate the Platform, facilitate transactions between users, provide digital marketplace services, maintain security, and comply with applicable legal obligations.
Data Controller
For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant data protection legislation, the data controller responsible for the processing of personal data collected through the Website is:
true3d.store
Contact email: info@true3d.store
Further company identification details may be provided within the Terms and Conditions or on the Website.
1. Information We May Collect
The information collected by true3d.store may vary depending on how users interact with the Platform. Different categories of information may be collected from individuals who register as standard users, buyers, creators, or sellers of digital content.
When users create an account or otherwise interact with the Website, true3d.store may collect and process the following categories of information.
1.1 Account Registration Information
When registering an account on the Platform, users may be required to provide certain personal information necessary for the creation and management of their account.
Such information may include:
- first and last name
- email address
- username or account identifier
- password (stored in encrypted or hashed form)
- date of birth
- country or region of residence
- state or region where applicable
This information is used to establish and maintain the user account, provide access to the services available on the Website, and enable communication between the Platform and its users.
1.2 Information Provided Through Website Forms
Users may provide additional information by completing forms available on the Website. These forms may include:
- account registration forms
- support or inquiry forms
- creator registration forms
- requests for additional services or platform features
Information submitted through such forms may be stored and processed in order to respond to user requests, provide services, or improve the functionality of the Platform.
1.3 Correspondence and Communications
If a user contacts true3d.store, including through email or other communication channels provided on the Website, we may retain records of that correspondence.
Such communications may include:
- support requests
- questions regarding platform functionality
- reports of copyright or intellectual property infringement
- technical issues
- feedback or suggestions related to the Platform
These records may be retained for administrative, legal, and service improvement purposes.
1.4 Surveys and Research
From time to time, users may be invited to participate in voluntary surveys or research activities designed to improve the Website and the services provided through the Platform.
Participation in such surveys is entirely voluntary. Any information provided through surveys may be used for analytical and service improvement purposes.
Users are not obligated to respond to survey requests.
1.5 Technical and Usage Information
When users access the Website, certain technical data may be automatically collected in order to maintain the operation, security, and performance of the Platform.
Such information may include:
- Internet Protocol (IP) address
- browser type and version
- operating system
- device type
- referring website or URL
- pages visited on the Website
- date and time of access
- usage patterns and interaction with Website features
This information helps true3d.store monitor system performance, detect potential misuse of the Platform, and improve user experience.
1.6 Mobile and Application Data
If users access the Platform through mobile applications or mobile devices, additional technical data may be collected, including device identifiers, application usage data, and system information required for the proper functioning of the services.
Such data is used solely for operational, security, and service optimization purposes.
1.7 Payment Information
Transactions for digital products offered on the Platform may be processed through third-party payment processors.
Users may be required to provide payment information directly to the payment processor in order to complete a purchase.
true3d.store does not receive or store full credit card numbers or full payment credentials.
Payment processors may provide true3d.store with limited transaction-related information necessary to complete and record the transaction, which may include:
- payment token representing the user account
- payment method type
- card expiration date
- last four digits of the payment card
- transaction status
- limited identification information such as the user’s name or email address where required for transaction confirmation
This information is used solely for transaction processing, accounting, fraud prevention, and compliance with legal obligations.
1.8 Creator and Seller Information
Users who register as Creators or Sellers on the Platform may be required to provide additional information necessary for operating a digital marketplace and facilitating payments for digital content.
Such information may include:
- business or company name where applicable
- business registration information
- tax identification information where required by law
- banking or payout details necessary to process creator earnings
- contact information associated with the creator account
This information is used to facilitate the sale of digital products, process payouts to creators, comply with applicable tax regulations, and maintain the integrity of the Platform marketplace.
true3d.store may retain such information for administrative, legal, financial, and compliance purposes.
2. IP Addresses and Technical Data
When users access or interact with the Website, true3d.store may automatically collect certain technical information relating to the device and connection used to access the Platform.
Such information may include, where available:
- Internet Protocol (IP) address
- browser type and version
- operating system
- device identifiers
- referring website or source
- date and time of access
- general location data derived from the IP address
- system activity logs and usage statistics
This information is collected primarily for purposes of system administration, platform maintenance, security monitoring, and technical analysis of how the Website is used.
Technical information may also be used to:
- monitor and improve the performance and stability of the Platform
- detect and prevent unauthorized access, fraudulent activity, or misuse of the Website
- analyze aggregate traffic patterns and user interaction with various features of the Platform
- support troubleshooting and internal diagnostics
The information collected in this manner is generally processed in an aggregated or anonymized form and is not intended to identify individual users personally.
true3d.store may use aggregated statistical data derived from such information for internal research, service improvement, and general analysis of Website usage trends.
3. Cookies and Similar Technologies
The Website uses cookies and similar tracking technologies to improve the functionality, security, and usability of the Platform.
A cookie is a small data file that is stored on a user’s computer, mobile device, or other device when visiting a website. Cookies allow a website to recognize a device during subsequent visits and enable certain features or services to function properly.
Cookies may also help the Website remember user preferences, enhance navigation, and provide a more efficient and personalized user experience.
For operational and analytical purposes, cookies used on the Website may generally be divided into the following categories.
Strictly Necessary Cookies
Strictly necessary cookies are essential for the operation of the Website and enable users to access core functionality of the Platform.
These cookies may be required for activities such as:
- user authentication and account login
- maintaining secure sessions
- enabling purchases and transactions
- remembering items or selections during navigation
- maintaining security features and fraud protection mechanisms
Without these cookies, certain services and features of the Website may not function properly.
Performance and Analytics Cookies
Performance cookies collect information about how users interact with the Website. This information helps true3d.store understand how the Platform is used and identify areas that may require improvement.
Such cookies may collect information including:
- pages visited
- time spent on certain pages
- navigation patterns within the Website
- error messages encountered during browsing
The information collected by performance cookies is aggregated and anonymized. It is used solely for analytical purposes and does not directly identify individual users.
Functionality Cookies
Functionality cookies allow the Website to remember choices made by users and provide enhanced or more personalized features.
These cookies may remember information such as:
- language preferences
- regional settings
- interface customization
- search filters or display preferences
- previously entered settings within the Platform
By storing these preferences, functionality cookies allow the Website to provide a more convenient and tailored user experience.
Targeting or Advertising Cookies
Targeting cookies, sometimes referred to as advertising cookies, may be used to collect information about browsing behavior in order to deliver advertising content that may be more relevant to users' interests.
These cookies may record information such as:
- websites visited
- browsing activity across different services
- interaction with advertising content
Information collected by such cookies may be shared with third-party advertising networks or service providers for the purpose of displaying more relevant advertisements.
true3d.store does not control the operation of third-party advertising cookies and users should review the privacy policies of those third parties where applicable.
Managing Cookies
Most web browsers allow users to control or restrict the use of cookies through browser settings.
Users may configure their browser to:
- refuse certain types of cookies
- notify the user when cookies are being used
- delete previously stored cookies
Information on how to manage cookie settings is generally available within the browser’s privacy or security settings.
Please note that disabling certain cookies may affect the functionality of the Website and may limit the availability of certain features or services provided by the Platform.
Continued use of the Website after cookies have been enabled may be interpreted as consent to the use of cookies in accordance with this Privacy Policy.
4. Storage and Security of Personal Data
Personal data collected through the Website may be stored and processed on servers located within or outside the European Economic Area (“EEA”).
Due to the global nature of the Internet and the infrastructure used to operate the Platform, personal data may be transferred to, stored in, or processed in jurisdictions that may not provide the same level of data protection as the laws applicable within the EEA.
Where such transfers occur, true3d.store will take reasonable and appropriate measures to ensure that personal data continues to receive an adequate level of protection and is processed in accordance with this Privacy Policy and applicable data protection laws.
Personal data may also be processed by authorized personnel, contractors, or service providers located outside the EEA who provide services necessary for the operation of the Platform. These services may include, among other things:
- technical infrastructure management
- customer support services
- payment processing support
- system administration and maintenance
- security monitoring and fraud prevention
By submitting personal data through the Website or by using the services provided by the Platform, users acknowledge and agree that such data may be transferred, stored, or processed in accordance with the provisions described in this Privacy Policy.
true3d.store takes reasonable technical and organizational measures designed to safeguard personal data against unauthorized access, misuse, alteration, disclosure, or destruction.
However, users should be aware that the transmission of information over the Internet cannot be guaranteed to be completely secure. While we take reasonable precautions to protect personal data, true3d.store cannot guarantee the absolute security of information transmitted to or from the Website.
Any transmission of personal data through the Internet is therefore undertaken at the user's own risk. Once personal data has been received by our systems, we implement security procedures and technical safeguards intended to prevent unauthorized access or disclosure.
5. How We Use Personal Information
true3d.store uses personal information collected through the Website for a variety of operational, administrative, and legal purposes associated with operating the Platform and providing services to users.
Personal information may be used for the following purposes.
Account Access and Identity Verification
To verify the identity of users where necessary and to allow users to securely access and manage their accounts on the Platform.
Identity verification may be required in order to comply with applicable legal obligations, prevent fraud, and maintain the security and integrity of the Website.
Processing Transactions
To enable users to purchase digital products offered through the Platform and to allow creators or sellers to distribute and license their digital content.
This may include:
- processing payments through authorized payment providers
- recording transaction details
- maintaining purchase histories
- facilitating the delivery or download of digital content
true3d.store does not store full payment card information and relies on third-party payment processors to securely handle payment credentials.
Customer Support and Communication
To respond to inquiries, support requests, and other communications submitted by users.
This may include communications relating to:
- technical issues
- account management
- transaction questions
- copyright or intellectual property reports
- general feedback regarding the Website
Platform Functionality and Optimization
To ensure that content and services provided through the Website are presented in an effective and efficient manner across various devices, browsers, and operating systems.
Technical and usage data may also be used to improve the performance, reliability, and usability of the Platform.
Platform Features and Interactive Services
To enable users to participate in interactive features of the Website, including but not limited to:
- uploading and managing digital content
- purchasing and downloading digital models
- communicating with other users where such features are available
- participating in community features or creator-related activities offered through the Platform
Communication of Updates and Relevant Services
Where permitted by applicable law, true3d.store may contact users by electronic means, including email, in order to provide:
- information about updates to the Platform
- service announcements
- changes to policies or terms
- information regarding products or services that may be relevant to users
Users may opt out of receiving non-essential communications at any time where such options are provided.
Creator Transactions
When users purchase or obtain digital content from creators through the Platform, certain information necessary to complete the transaction may be shared with the relevant creator.
Such information may include:
- username or account identification
- limited profile information provided by the user
- messages sent to creators through the Platform
- transaction details such as purchase amount and date
Creators are expected to treat customer information as confidential and to use such information only for purposes related to fulfilling their obligations within the Platform.
Creators should not request additional sensitive personal data that is not required for the operation of the Platform. If a user receives a request for personal information that appears inappropriate or excessive, they are encouraged to contact true3d.store at info@true3d.store.
Third-Party Integrations and APIs
In certain cases, users may choose to authorize third-party services to access limited information from their account through application programming interfaces (APIs) or other integration tools provided by the Platform.
Access by such third-party services occurs only with the user’s authorization and may be revoked by the user at any time through account management settings where available.
6. Disclosure of Personal Information
true3d.store may disclose personal information in limited circumstances where necessary for the operation of the Platform, compliance with legal obligations, or protection of the rights and interests of users or the company.
Such disclosures may include the following situations.
Corporate Group
Personal information may be shared with affiliated companies, subsidiaries, or related entities that form part of the true3d.store corporate group where such sharing is necessary for operational, administrative, or technical purposes.
Business Transfers
In the event that true3d.store undergoes a business transaction such as a merger, acquisition, restructuring, sale of assets, or transfer of ownership, personal data may be transferred to the relevant third party as part of that transaction.
In such cases, reasonable efforts will be made to ensure that the receiving entity continues to process personal data in accordance with this Privacy Policy or a substantially similar privacy framework.
Legal Compliance and Protection of Rights
Personal information may also be disclosed where such disclosure is necessary:
- to comply with applicable laws, regulations, or legal processes
- to enforce the Terms and Conditions or other agreements governing the use of the Website
- to detect, investigate, or prevent fraud, security incidents, or unlawful activity
- to protect the rights, property, or safety of true3d.store, its users, or third parties
This may include the exchange of information with regulatory authorities, law enforcement agencies, or organizations involved in fraud prevention and security monitoring.
7. Children and Age Requirements
The Website and services provided through the Platform are not intended for use by individuals below the age required to lawfully consent to the processing of personal data under applicable data protection laws.
In many jurisdictions within the European Union, individuals under the age of sixteen (16) may require consent from a parent or legal guardian in order for their personal data to be processed.
Users who have not reached the applicable age of consent should obtain permission from a parent or guardian before using the Website or submitting any personal information.
If true3d.store becomes aware that personal data has been collected from a minor without appropriate authorization where required by law, reasonable steps may be taken to verify age or remove such information from the Platform.
8. Your Rights
Under applicable data protection laws, users may have certain rights regarding the personal data held by true3d.store.
These rights may include:
- the right to access personal data held about them
- the right to request correction of inaccurate or incomplete information
- the right to request deletion of personal data in certain circumstances
- the right to restrict or object to certain types of data processing
- the right to request the transfer of personal data to another service provider where technically feasible
Users may also have the right to object to the processing of personal data for marketing purposes.
Where such rights apply, users may exercise them by contacting true3d.store using the contact information provided within this Privacy Policy.
9. External Links
The Website may contain links to external websites operated by third parties, including partners, advertisers, or other service providers.
If users choose to follow links to external websites, they should be aware that such websites operate under their own privacy policies and terms of use.
true3d.store does not control and accepts no responsibility for the privacy practices or policies of third-party websites.
Users are encouraged to review the privacy policies of any external websites before submitting personal data to those services.
